Technical Support

If you have any problems, concerns, or requests concerning technology, this is the place to look for answers or to field your questions. Please submit all your technology requests through the contact form below. We will direct your request to the appropriate person.

System and Software Requirements

Operating System

  •  Windows: Vista, 7 or 8 (Windows 7 or Windows 8.1 suggested)
  • Mac OS X 10.5.x or higher.

Software

  • Adobe Flash 10.x or higher
  • Adobe Acrobat Reader 9.x or higher
  • Web browser: Firefox, Google Chrome, Safari, or  Internet Explorer 8.x or higher.
  • Word Processor: Microsoft Word is recommended

E-mail

Each PRTS degree seeking student will receive an email account as well as access to Office 365 Pro Plus. This entitles each degree seeking student to 50GB email storage, 1TB online storage with One Drive, and licenses for Microsoft Office (Windows, Macintosh, and iPad). Upon graduation students will receive alumni accounts with 25 GB of online storage from Microsoft Outlook Online. Certificate students cannot participate in this program.

File Backup and Storage

PRTS recommends that each student use an online file storage and management program so that they have an offsite location in the case of a hard drive crash, virus infection, or other catastrophic failure of their computer system. There are several free services available, but for best interactivity with the services that PRTS offers we recommend OneDrive.

Virus Protection

Each student needs to have virus support for their computers (yes, even Mac users). Most new Windows based computers offer one year of complimentary support, however, we recommend that students remove this software and opt for the free support provided by Microsoft itself. Mac users can also find several free options available as well. Below are our recommended virus applications.

Security

We strongly caution students to never download any additional software from any websites, unless they are certain they need to use the services offered by those providers. Increasingly, malicious software is packaged in what seems legitimate services that claim to speed up a computer, clean a registry, or look for ad-ware, spy-ware, or viruses, or add a search bar to your internet browser. The best practice is not to download any of these programs, because you are putting the personal information of yourself and others at risk.

Printers

PRTS has a multi-function printer available for students which is located in the library. Each student will receive a personal account number which gives them access to the printer. Additionally, students will be able to print or copy 1500 pages per semester before they incur any charges for services.

Have an IT question? (For students of PRTS only)